Shipping policy

Last Updated: June 2026

Thank you for shopping with Aurevik. We are committed to providing a smooth, reliable, and transparent shipping experience for customers around the world. Please review our shipping policy below for important information regarding order processing, delivery, and shipping procedures.

Worldwide Free Shipping

We proudly offer FREE Standard Shipping on all orders worldwide.

There are no minimum purchase requirements or hidden shipping fees. The price you see at checkout is the final price for your order unless taxes or duties are required by your local customs authority.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Processing typically takes 1–3 business days after your payment has been successfully verified.

During peak shopping seasons or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Business Days

Please note that delivery estimates are not guaranteed and may vary depending on:

  • Destination country
  • Customs clearance
  • Weather conditions
  • Carrier delays
  • National holidays
  • Local delivery services

Shipping Destinations

Aurevik currently ships to customers in most countries worldwide.

If we are unable to deliver to your location, you will be notified before your order is processed.

Order Tracking

Every shipped order includes tracking information.

Once available, tracking details will be sent to your registered email address.

Please allow up to 48 hours for tracking information to become active after shipment.

Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer whenever applicable.

Aurevik has no control over customs procedures or additional government fees.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is submitted, please contact us immediately.

Once an order has entered the shipping process, address modifications may no longer be possible.

Orders returned due to incorrect or incomplete addresses may require reshipment charges if applicable.

Delayed Deliveries

Although we work closely with our logistics partners, unforeseen circumstances may occasionally cause delivery delays.

These may include:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • High shipping volumes
  • Carrier operational issues

We appreciate your patience should any unexpected delays occur.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.

Please provide:

  • Order Number
  • Photos (if applicable)
  • Description of the issue

We will investigate the matter with the shipping carrier and work toward an appropriate resolution.

Contact Us

If you have any shipping-related questions, please contact us:

Aurevik

9375 Rue d'Olinda

Québec, QC G2B 5M7

Canada

Email: support@aurevik.space

Phone: (866) 246-7262