Refund policy

Last Updated: June 2026

At Aurevik, customer satisfaction is our top priority. We want you and your pet to love every purchase. If you're not completely satisfied, we're here to help with a simple and transparent return process.

30-Day Return Guarantee

We proudly offer a 30-day return and refund policy from the date your order is delivered.

If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To qualify for a return, your item should:

Be returned within 30 days of delivery.
Be in its original condition.
Be free from excessive wear, damage, or misuse.
Include original packaging whenever possible.
Include all accessories that came with the product.

Products returned in unacceptable condition may not qualify for a full refund.

Free Returns

We proudly provide FREE returns worldwide.

If your return is approved, our support team will provide detailed return instructions.

Please do not return products without contacting us first.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned if they have been heavily used, damaged after delivery, or modified by the customer.

Gift cards and promotional items are also non-refundable unless required by law.